Refund Policy

The short version: Starter is free forever. Pro and Max come with a 3-day free trial, so you are not charged until the trial ends, and you can cancel anytime before then at no cost. Once you have been charged, subscription periods are generally non-refundable, but if you were charged in error or the Service is faulty, contact us and we’ll make it right.

1. Scope

This Refund Policy explains when and how you can get a refund for purchases made through FixKon, operated by Unex Technologies LLC (“FixKon,” “we,” “us,” or “our”). It forms part of our Terms of Service. Where this policy and the Terms differ on refunds, this policy controls.

2. Free trial

Pro and Max subscriptions include a 3-day free trial. You are not charged when the trial starts. If you cancel before the trial ends, you pay nothing. If you do not cancel, your subscription automatically converts to a paid plan at the price shown at checkout, billed monthly or annually as selected, and you are charged at that point.

3. Subscription billing

• Recurring charges. Once your trial ends (or if you subscribe without a trial), your plan renews automatically at the then-current price until you cancel.
• Cancel anytime. You can cancel from your account page or the billing portal link in your receipt email. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
• Already-billed periods. Once a billing period has started and you have been charged, that period is generally non-refundable, except where required by law or in the cases below.

4. When we’ll always help

Regardless of the above, we will refund you if:

• You were charged in error, charged twice, or charged an amount you did not authorize.
• You were charged despite cancelling during your free trial.
• A technical fault on our side prevented you from using the Service you paid for, and we cannot promptly fix it.
• A refund is required by the consumer laws that apply to you.

5. When we can’t refund

• Subscription periods you have already used, in full or in part.
• Free credits or usage included with your plan.
• Accounts where the service was abused, such as sharing a license across more devices than your plan allows, or creating multiple accounts to farm free trials. Accounts involved in abuse may be terminated without refund.
• Dissatisfaction with AI output quality, or system results that fall within the risks described in our Terms, where the Service otherwise worked as intended.

6. How payments and refunds are processed

Unex Technologies LLC is the seller for your purchase. Payments are processed by Stripe. Approved refunds are returned to your original payment method through Stripe. Depending on your bank or card issuer, it can take up to 5–10 business days for the refund to appear.

7. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer laws of your country or region. Consumers in the EU and UK may have a 14-day right of withdrawal for digital subscriptions; please note that this right can end once digital content has been accessed or used with your prior consent, in which case the rules above apply.

8. How to request a refund

Email us at info@fixkon.com from the address on your account, and include your order or receipt number and the reason for the request. We aim to respond within a few business days.

9. Changes to this policy

We may update this Refund Policy from time to time. If we make material changes, we will post the updated policy here and change the “Last updated” date above. The policy in effect at the time of your purchase applies to that purchase.

10. Contact us

Questions about refunds or a charge? Reach us at:

Unex Technologies LLC
VA, USA
info@fixkon.com