Privacy Policy

The short version: FixKon makes a Windows PC utility and AI voice assistant. We built it to collect as little as possible. In particular, we do not store the contents of your screen or your files, and we do not keep recordings of your voice.

Download this policy as a PDF

1. Who we are

FixKon is operated by Unex Technologies LLC, a limited liability company registered in Virginia, USA (“FixKon,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect when you use the FixKon desktop application, our website, and related services, why we collect it, how long we keep it, and the choices you have. If you have questions, contact us at info.fixkon@gmail.com.

2. What we collect

Account information

When you create an account we store your email address and either a securely hashed password or, if you use Google Sign-In, a Google account identifier (we do not receive your Google password). We also store your plan (Starter, Pro, Max), the date you accepted these terms, and your two-factor settings if you enable them. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Device information

To prevent one paid license from being shared across unlimited machines, we store a one-way “fingerprint” derived from your Windows installation. It cannot be reversed into your hardware details.

Usage data

We count how many AI messages and tasks you use, to enforce plan limits and show your usage. We do not build advertising profiles.

AI voice, screen, and requests

FixKon AI is a hands-free voice assistant. When you use it:

• You make a request by holding the keyboard shortcut (Win + Alt by default) and speaking. Your microphone is captured only while you hold the shortcut; releasing it stops the microphone and sends the request. FixKon does not listen at any other time.
• The captured audio is streamed to our servers, converted to text, and then discarded. We do not keep audio recordings.
• A screenshot of the screen you point at is sent to the AI so it can help, and is discarded after that turn. Screenshots are not stored.
• A short text-only history of the current conversation is kept temporarily (about 24 hours) so the assistant can follow context, then automatically deleted.

No always-on listening

FixKon has no wake word and does not listen for a trigger phrase. The microphone is only ever active while you are holding the shortcut to speak to the assistant.

Memory (personalization)

So the assistant gets to know you and helps faster, FixKon keeps a short list of durable, non-sensitive notes about your setup and preferences (for example, “uses Chrome”, “prefers short answers”). If you answer the optional first-run questions (your name, what your PC is for, etc.), those answers are turned into a few of these notes as well. Memory does notstore your files, screenshots, or transcripts, only these brief notes. You can see, delete, and turn off Memory at any time in Settings → Memory, and it is removed if you delete your account. Memory is on by default and you can switch it off.

Reminders and schedules

If you ask the assistant to remind you of something (for example, “remind me to exercise every Monday”), we store that reminder, its text and its schedule, so it can fire at the right time. Reminders are kept on your device and also backed up to your account so they survive a reinstall or a move to a new PC. You can view and cancel reminders by asking the assistant, and they are removed if you delete your account.

Connected accounts (optional)

If you connect a service such as Gmail or Spotify, we store an encrypted access token so the assistant can act for you. You can disconnect at any time, which removes the token.

Payments

Unex Technologies LLC is the seller for your purchase. Payments and subscriptions are processed by Stripe, and we do not receive or store your full card details. Applicable sales tax or VAT is calculated and added at checkout where required.

Diagnostics (optional)

If you leave crash reports or anonymized diagnostics enabled, we receive technical information about which features work on your PC. This contains no files, screen contents, or personal data, and you can turn it off in Settings.

Waitlist and marketing sign-ups

If you join our waitlist or subscribe to updates, we collect your email address to send you product news and announcements. You can unsubscribe at any time using the link in any email.

Website data

Our website uses only the essential cookies needed for it to function. We don’t use advertising cookies, and we don’t build personal profiles of visitors.

3. How we use your information

• To provide the app, the AI assistant, and the features you ask for
• To enforce plan limits and prevent abuse
• To personalize the assistant (Memory) and deliver your reminders, if enabled
• To maintain security and fix problems
• To process your subscription
• To respond to support requests and communicate service updates
• To send you notifications and emails about your account and service changes, and, where permitted, product updates and offers. You can opt out of promotional messages anytime; account and service messages (receipts, security notices) are sent as needed to operate the service.
• To comply with legal obligations

We do not sell your personal information.

4. Service providers

We share the minimum necessary with providers who process data on our behalf:

• Amazon Web Services, Hosting, storage, speech-to-text, and running the AI models.
• Anthropic (Claude), The AI model that powers the assistant.
• ElevenLabs and Fish Audio, Converting the assistant's replies to speech.
• Stripe, Payment processing.
• Resend, Sending account and service emails (sign-in codes, and reports you ask us to email you).

These providers are bound to use the data only to provide their service to us.

We may also disclose information if required by law, to protect our legal rights, or as part of a business transfer (e.g., merger or acquisition), in which case this policy will continue to apply to your data.

Community spaces such as our Discord server are operated by third parties and governed by their own privacy policies. Anything you post there is subject to Discord’s terms, not this policy.

5. How long we keep data

• Voice audio and screenshots: not stored; discarded after processing.
• Conversation context: about 24 hours, then deleted automatically.
• Memory notes: until you clear them or delete your account.
• Reminders: until they are cancelled, completed, or you delete your account.
• Account and usage data: until you delete your account, except where retention is required by law (e.g., purchase records for tax purposes).

6. Security

Traffic is encrypted in transit (HTTPS). Data at rest is encrypted. Passwords are hashed, sensitive tokens are encrypted, and on your PC your sign-in is stored using Windows’ built-in protection so other users of the machine cannot read it. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable measures to protect your data and will notify you of any breach as required by applicable law.

7. Your choices and rights

• See and delete your Memory: Settings → Memory.
• Turn off Memory, diagnostics, or the microphone/screen capture: Settings.
• View or cancel reminders: ask the assistant.
• Delete your account and data: in the app, or by emailing us. This removes your account information, Memory, and reminders.

Depending on where you live, you may have the right to access, correct, delete, or export your personal data. Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA), California residents under the CCPA/CPRA (including the right to opt out of the sale or sharing of personal information, which we do not do), and EU/UK residents under the GDPR. To exercise any of these rights, email info.fixkon@gmail.com and we will respond within the timeframe required by applicable law.

8. Children

FixKon is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their data. If you believe a child has provided us personal information, contact us and we will delete it.

9. International users

FixKon is operated from the United States, and your information is processed on servers located in the United States. If you use FixKon from outside the U.S., you understand that your data will be transferred to and processed in the U.S., where data protection laws may differ from those in your country. Where required by law, transfers of personal data from the EU, UK, or Switzerland to the United States are protected by appropriate safeguards, including Standard Contractual Clauses entered into by our service providers.

10. Changes

We may update this policy. We will post the new version here and update the date above; significant changes will be highlighted in the app.

11. Contact

Unex Technologies LLC
VA, USA
info.fixkon@gmail.com