Privacy Policy

The short version: FixKon makes a Windows PC utility and AI voice assistant. We built it to collect as little as possible. In particular, we do not store the contents of your screen or your files, and we do not keep recordings of your voice.

Download this policy as a PDF

1. Who we are

FixKon is operated by Unex Technologies LLC, a limited liability company registered in Virginia, USA (“FixKon,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect when you use the FixKon desktop application, our website, and related services, why we collect it, how long we keep it, and the choices you have. If you have questions, contact us at info@fixkon.com.

2. What we collect

Account information

When you create an account we store your email address and either a securely hashed password or, if you use Google Sign-In, a Google account identifier (we do not receive your Google password). We also store your plan (Starter, Pro, Max), the date you accepted these terms, and your two-factor settings if you enable them. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Device information

To prevent one paid license from being shared across unlimited machines, we store a one-way “fingerprint” derived from your Windows installation. It cannot be reversed into your hardware details.

Usage data

We count how many AI messages and tasks you use, to enforce plan limits and show your usage. We do not build advertising profiles.

AI voice, screen, and requests

FixKon AI is a hands-free voice assistant. When you use it:

• You make a request by holding the keyboard shortcut (Win + Alt by default) and speaking. Your microphone opens while you hold the shortcut and closes when you let go, which sends the request. The one exception is one you start yourself: opening a conversation in Settings keeps the microphone open until you end it.
• The captured audio is streamed to our servers, converted to text, and then discarded. We do not keep audio recordings.
• A screenshot is sent to the AI to answer your request, and is discarded after, never stored. One is taken when you finish speaking; while FixKon is carrying out a task, it takes another between steps so it can check whether that step worked.
• A short text-only history of the current conversation is kept temporarily (about 24 hours) so the assistant can follow context, then automatically deleted.

No always-on listening

FixKon has no wake word and cannot start listening on its own. The microphone opens while you hold the shortcut and closes when you let go. The one exception is yours to start: opening a conversation in Settings keeps the microphone open until you end it.

Memory (personalization)

So the assistant gets to know you and helps faster, FixKon keeps a short list of durable, non-sensitive notes about your setup and preferences (for example, “uses Chrome”, “prefers short answers”). If you answer the optional first-run questions (your name, what your PC is for, etc.), those answers are turned into a few of these notes as well. Memory does not store your files, screenshots, or transcripts, only these brief notes. You can see, delete, and turn off Memory at any time in Settings → Memory, and it is removed if you delete your account. Memory is on by default and you can switch it off.

Reminders and schedules

If you ask the assistant to remind you of something (for example, “remind me to exercise every Monday”), we store that reminder, its text and its schedule, so it can fire at the right time. Reminders are kept on your device and also backed up to your account so they survive a reinstall or a move to a new PC. You can view and cancel reminders by asking the assistant, and they are removed if you delete your account.

Connected accounts (optional)

If you connect a service such as Gmail or Spotify, we store an encrypted access token so the assistant can act for you. Content from that account only leaves your PC when you ask FixKon something that needs it; otherwise it stays untouched. You can disconnect at any time, which removes the token.

Payments

Payments and subscriptions are processed by Stripe, which acts as merchant of record for the sale and is responsible for collecting and remitting applicable sales tax or VAT. We do not receive or store your full card details.

Cancellation feedback

If you cancel a plan we ask why, from a short list of reasons with an optional free-text box. We store the reason you pick, the date, and a one-way hash of your email address rather than the address itself, so we can count reasons without tying them back to you. It is used to improve the product, never to contact you about cancelling.

Diagnostics (optional)

If you leave crash reports or anonymized diagnostics enabled, we receive technical information about which features work on your PC. This contains no files, screen contents, or personal data, and you can turn it off in Settings.

Abuse prevention

FixKon checks requests against a misuse classifier before the assistant acts on them, for example an attempt to use it to attack a computer that is not yours. If a request is flagged we record a strike against your account, along with a one-way hash of your device fingerprint and of your IP address. We never store your IP address itself.

A first strike is a warning. A second suspends the account for seven days. A third results in a permanent ban, and the hashed device and IP are blocked so the ban cannot be trivially evaded. Normal requests about your own PC, such as “scan my PC”, “is my firewall on” or “remove this virus”, are not misuse and do not trip it.

If you believe a strike was recorded in error, contact info@fixkon.com and a person will review it.

Waitlist and marketing sign-ups

If you join our waitlist or subscribe to updates, we collect your email address to send you product news and announcements. You can unsubscribe at any time using the link in any email.

Website data

Our website only uses strictly necessary storage by default. If you accept analytics cookies in the banner shown on your first visit, we also use Google Analytics to understand aggregate traffic. We don’t use advertising cookies, and we don’t build personal profiles of visitors. See our Cookie Policy for the full list and how to change your choice.

3. How we use your information

• To provide the app, the AI assistant, and the features you ask for
• To enforce plan limits and prevent abuse
• To personalize the assistant (Memory) and deliver your reminders, if enabled
• To maintain security and fix problems
• To process your subscription
• To respond to support requests and communicate service updates
• To send you notifications and emails about your account and service changes, and, where permitted, product updates and offers. You can opt out of promotional messages anytime; account and service messages (receipts, security notices) are sent as needed to operate the service.
• To comply with legal obligations

We do not sell your personal information.

Legal bases (EU/UK users)

Where the GDPR or UK GDPR applies, we rely on these legal bases to process your data:

• Performance of a contract: providing the app, the assistant, your account, reminders, and support.
• Legitimate interests: preventing abuse and license sharing, maintaining security, and improving the product.
• Consent: Memory personalization, optional diagnostics, analytics cookies, and marketing emails. You can withdraw consent at any time.
• Legal obligation: keeping purchase records and responding to lawful requests.

4. Service providers

We share the minimum necessary with providers who process data on our behalf:

• Amazon Web Services, Hosting, storage, speech-to-text, text-to-speech, and running the AI models.
• Anthropic (Claude), The AI model that powers the assistant.
• ElevenLabs, Converting the assistant's replies to speech.
• Stripe, Payment processing.
• Resend, Sending account and service emails (sign-in codes, and reports you ask us to email you).

These providers are bound to use the data only to provide their service to us.

We may also disclose information if required by law, to protect our legal rights, or as part of a business transfer (e.g., merger or acquisition), in which case this policy will continue to apply to your data.

Community spaces such as our Discord server are operated by third parties and governed by their own privacy policies. Anything you post there is subject to Discord’s terms, not this policy.

5. How long we keep data

• Voice audio and screenshots: not stored; discarded after processing.
• Conversation context: about 24 hours, then deleted automatically.
• Memory notes: until you clear them or delete your account.
• Reminders: until they are cancelled, completed, or you delete your account.
• Account and usage data: until you delete your account, except where retention is required by law (e.g., purchase records for tax purposes).
• Abuse records: strike counts and blocks are kept while they are in effect. Temporary suspensions expire on their own; permanent bans are kept for as long as the ban stands.
• Cancellation reasons: kept indefinitely in pseudonymised form, with no email address, only a one-way hash.
• Waitlist and marketing emails: until you unsubscribe or ask us to delete them.
• Diagnostic reports: 90 days, tied to an install ID rather than your account.
• Abuse and rate-limit signals: 60 days.

6. Security

Traffic is encrypted in transit (HTTPS). Data at rest is encrypted. Passwords are hashed, sensitive tokens are encrypted, and on your PC your sign-in is stored using Windows’ built-in protection so other users of the machine cannot read it. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable measures to protect your data and will notify you of any breach as required by applicable law.

7. Your choices and rights

• See and delete your Memory: Settings → Memory.
• Turn off Memory, diagnostics, or the microphone/screen capture: Settings.
• View or cancel reminders: ask the assistant.
• Delete your account and data: in the app, or by emailing us. This removes your account information, Memory, and reminders. Deletion requests are completed within 30 days, except for records we must keep by law (such as purchase records for tax purposes).

Depending on where you live, you may have the right to access, correct, delete, or export your personal data. Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA), California residents under the CCPA/CPRA (including the right to opt out of the sale or sharing of personal information, which we do not do), and EU/UK residents under the GDPR. To exercise any of these rights, email info@fixkon.com and we will respond within the timeframe required by applicable law.

If we decline to act on your request, you can appeal by replying to our response or emailing info@fixkon.com with “Appeal” in the subject line. We will respond to appeals within 60 days. If we deny your appeal and you are a Virginia resident, you can file a complaint with the Virginia Attorney General.

8. Children

FixKon is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their data. If you believe a child has provided us personal information, contact us and we will delete it.

9. International users

FixKon is operated from the United States, and your information is processed on servers located in the United States. If you use FixKon from outside the U.S., you understand that your data will be transferred to and processed in the U.S., where data protection laws may differ from those in your country. Where required by law, transfers of personal data from the EU, UK, or Switzerland to the United States are protected by appropriate safeguards, including Standard Contractual Clauses entered into by our service providers.

10. Changes

We may update this policy. Minor changes take effect as soon as we post them here. For material changes, we will notify you at least 14 days before they take effect, by email or in the app, so you have time to review them and decide whether to keep using FixKon. The “Last updated” date above always reflects the current version.

11. Contact

Unex Technologies LLC
VA, USA
info@fixkon.com